What happens in the OIA Complaints procedure?

Once all the documents and evidence has been gathered by the OIA, they will send you an acknowledgement receipt and determine whether your complaint can be reviewed under its scheme rules (https://www.oiahe.org.uk/media/2276/oia-rules-april-2018.pdf). You can also track the progress of your complaint through the OIA’s online portal, MYOIA.

If your complaint is accepted, the case-handler might contact you about the following:

  • To settle the complaint

  • Try to mediate

  • Ask the University or you for additional information

  • Ask the University for it’s comments on the complaint

  • Issue a complaint outcome and respect the original decision

  • Contact you about your complaint and discuss your desired outcome


Harglenis Building

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London, UK

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Mondays to Fridays: 10am-5pm

020 7133 4171 - The Student Union Reception Desk and telephone line at Holloway Campus is open – Monday to Friday from 10am to 4.30pm (times vary during holiday periods). Outside of these hours and during busy periods please email studentsunion@londonmet.ac.uk