Advice and Guidance

We know how important your studies are to you and we want to help you to succeed whilst making sure you get the most out of student life. We care about the things you care about, and we fight for you when you need someone in your corner. Our job is to make sure you feel supported every day. 

If you would like to contact us, you can either fill in our contact us form or email us at

Some of the issues that we can help you with are below:

  1. Read more on Mitigating circumstances
  2. Read more on Academic misconduct
  3. Read more on Complaints 
  4. Read more on Appeals
  5. Read more on Problems with your course 
  6. Read more on Termination of student status


When seeking our help you can expect us to:

  • Advise you on what happens next
  • Help you prepare
  • Provide tips on how best to proceed
  • Provide possible options to allow you to make an informed decision
  • Accompany you to meetings if required


Further guidance


Harglenis Building

166-220 Holloway Road

London, UK

N7 8DB

United Kingdom

Privacy policy

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Old Castle Street

London, UK

E1 7NT

United Kingdom

Opening Hours

Mondays to Fridays: 10am-5pm

The Students' Union is physically closed for Summer, if you want to contact us please e-mail or leave us an answerphone message on 020 7133 4171. E-mails will be picked up quicker by the team than answerphone messages.