Work with Us

F/T Staff Vacanices


Head of Membership (Deputy Chief-Executive)

Permanent Full-Time

Closes: Monday 27th January 2020 12.00 Midday

Salary: £41,208  (inc. London weighting) 

Post Reference No.: LMSUHoM-Oct19

London Metropolitan University Students' Union (LMSU) is looking for a highly motivated individual to take up a new role of Head of Membership (Deputy Chief Executive). 


We are currently undergoing a period of significant change and development here at LMSU that has included re-founding the organisation, making changes to the way we are governed and working towards developing a new Strategic plan that maps out our future ambitions. A major part of this development includes looking at our people, with the next step in this being the introduction of this new and exciting role.

The Head of Membership will be responsible for developing and delivering high quality services and support to our members that postively influences their experience whilst at University. The Head of Membership will lead a team of staff who facilitate the provision of the Students' Union's membership services including advice provision, advocacy, campaigns & representation, democracy & governance, student activities, student media and volunteering.

We are seeking a dynamic, inspirational and collaborative person to help re-shape LMSU and bring about positive change and opportunities for our members. Supporting our on-going growth and development you will play a key role in the Union’s engagement with its members.

Ideally, you will have leadership experience in a member-focused role combined with demonstrable experience of managing change and service development, whilst managing a variety of competing priorities and stakeholder perspectives.


The Role

Key Areas:

  • Lead, manage and develop the Membership Services functions including strategic planning and operational delivery.
  • Act as a Senior Manager (Deputy Chief Executive) helping manage the human, financial and physical assets as well as supporting the financial sustainability and statutory compliance of the Students' Union.
  • Support Elected Officers and Student Representatives through provision of advice, guidance, support and training.
  • Line management responsibility for all staff working within the Membership Services including casual/ student staff.


Main Duties & Responsibilities:

  • Strategic Management & Leadership
  • Service Development & Delivery
  • Financial & Operational Management
  • Staff Management


How to Apply

The closing date for applications: Monday 27th January 2020 at 12:00 Midday.

We will endeavour to inform shortlisted candidates by Friday 31st January 2020.

To apply please complete an application form and submit it to

To download an application form please click on the link below.

Please note CV’s will only be accepted when submitted alongside a fully completed application form.

Please note that to ensure we can fairly and consistently shortlist applicants, we cannot accept a CV on its own as a job application.

Candidates will be shortlisted for interview based on how closely they demonstrate a match to the criteria outlined in the job purpose and person specification.


For an informal conversation regarding this role or if you have any additional questions please contact Graeme Hope, Chief Executive by email at or call 020 7133 4174

Please note that for successful shortlisted candidates Interviews are provisionally scheduled for either Thursday 6th or Friday 7th Febraury 2020.


Recruitment Pack

LMSU Application Form


Useful Information

SU Guide 19-20

Student Representatives Handbook 19-20


Student Vacancies


NSS Student Helper


Role descriptor

We are looking for enthusiastic and engaging students to form a team and assist with the London Met National Student Survey campaign, which launches on 3rd of February 2020.

What is the National Student Survey?

Every year, final year students are surveyed nationally on a set of predetermined questions. This project you will be working on is about increasing student engagement with the survey, and ensuring good participation rates across the University. Which will help to drive change and improvement within the University & courses.

What you need to bring to the role:

Be a Team player
Effective communicator
Takes ownership of tasks
Deliver high standards of 'Customer service'

No prior experience is required, but those with a background in retails & or customer service roles would be beneficial as this role is a 'student facing role' which will include interacting with students and creating a positive atmosphere during the campaign.

What does the role entail?

You will be working as part of a team of students to carry out a range of tasks during the 2-week campaign, which will be coordinated by a staff member in the Academic and Quality Development department. Likely responsibilities are:

• Helping to staff our 'NSS basecamp' which will be a central hub for students to come and complete the survey.
• Assisting handing out incentives and awards to students who complete the NSS.
• Supporting teaching staff by encouraging students to complete the survey,
• Delivering NSS 'lecture shouts' when required
• There may be other tasks that will be asked of you to help achieve the goal of the project.

Full training & all materials will be provided to support you in your role to inform students about the benefits of the NSS and why they should give back by taking the time to complete it, as well as confidently answer any questions students may have.

We can offer you:

You'll be given a 6-8 hour contract and a timetable which will be drawn up based on students availability (which we will ask for during the first training session which successful applicants will be invited too). This will be paid at the London Living wage of £10.55 an hour. There may be additional hours available and these would be discussed with you based on your availability.