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Head of Membership (Deputy Chief-Executive)

Permanent Full-Time

Closes: Tuesday 5th November 12.00 Midday

Salary: £41,208  (inc. London weighting) 

Post Reference No.: LMSUHoM-Oct19

London Metropolitan University Students' Union (LMSU) is looking for a highly motivated individual to take up a new role of Head of Membership (Deputy Chief Executive). 


We are currently undergoing a period of significant change and development here at LMSU that has included re-founding the organisation, making changes to the way we are governed and working towards developing a new Strategic plan that maps out our future ambitions. A major part of this development includes looking at our people, with the next step in this being the introduction of this new and exciting role.

The Head of Membership will be responsible for developing and delivering high quality services and support to our members that postively influences their experience whilst at University. The Head of Membership will lead a team of staff who facilitate the provision of the Students' Union's membership services including advice provision, advocacy, campaigns & representation, democracy & governance, student activities, student media and volunteering.

We are seeking a dynamic, inspirational and collaborative person to help re-shape LMSU and bring about positive change and opportunities for our members. Supporting our on-going growth and development you will play a key role in the Union’s engagement with its members.

Ideally, you will have leadership experience in a member-focused role combined with demonstrable experience of managing change and service development, whilst managing a variety of competing priorities and stakeholder perspectives.


The Role

Key Areas:

  • Lead, manage and develop the Membership Services functions including strategic planning and operational delivery.
  • Act as a Senior Manager (Deputy Chief Executive) helping manage the human, financial and physical assets as well as supporting the financial sustainability and statutory compliance of the Students' Union.
  • Support Elected Officers and Student Representatives through provision of advice, guidance, support and training.
  • Line management responsibility for all staff working within the Membership Services including casual/ student staff.


Main Duties & Responsibilities:

  • Strategic Management & Leadership
  • Service Development & Delivery
  • Financial & Operational Management
  • Staff Management


How to Apply

The closing date for applications: Friday 1st November 2019 at 12:00 Midday.

We will endeavour to inform shortlisted candidates by Friday 8th November 2019.

To apply please complete an application form and submit it to

To download an application form please click on the link below.

Please note CV’s will only be accepted when submitted alongside a fully completed application form.

Please note that to ensure we can fairly and consistently shortlist applicants, we cannot accept a CV on its own as a job application.

Candidates will be shortlisted for interview based on how closely they demonstrate a match to the criteria outlined in the job purpose and person specification.


For an informal conversation regarding this role or if you have any additional questions please contact Graeme Hope, Chief Executive by email at or call 020 7133 4174

Please note that for successful shortlisted candidates Interviews are provisionally scheduled for between Wednesday 13th and Friday 15th November 2019.


Recruitment Pack

LMSU Application Form


Useful Information

SU Guide 19-20

Student Representatives Handbook 19-20