Complaints

It is our aim to provide a high quality service to our learning community. However if you are dissatisfied with any element of your experience or have concerns about the service you have received you can raise the issue using the Complaint Form.

The University defines a complaint as ‘a formal expression of dissatisfaction with any alleged act or omission of the University by a student, former student, applicant or any other user of the University’s services’.

Your complaint might relate to a number of different things, including:

·         Discrimination, bullying or harassment

·         Actions or perceived lack of action by a member of University staff

·         Inadequate services or facilities within the University 

The Students’ Union is here to assist you with the complaints procedure and answer any questions you might have. We can talk to you about the merits of your complaint and appropriate evidence to support this as well as advise you on the key points you have to include in your statement and provide you with feedback on your statement. Additionally we will help you make sense of the University’s response to your complaint, and assist you to move to the next stage of the procedure if you are dissatisfied with their decision.

For more information about the complaints procedure please see the University’s complaints procedure.

 

Should you have any difficulties or questions not covered here please email advocacy.su@londonmet.ac.uk and we will reply as soon as possible.