How to make a complaint

How to make a complaint

As mentioned above, before submitting your complaint/appeal to the OIA, you will need to exhaust all possible complaints and/or appeals procedures at the University. Once this has been done you will be issued a Completion of Procedures(COP) letter, this letter will include the final decision made by the University. Only in exceptional circumstances will the OIA look at a complaint where the internal procedures have not been completed. 

If you need support making a complaint, please contact us to speak to one of our Advisors. We can guide you through the complaints process. 

Additionally, you can submit a complaint through the MYOIA webpage ( or you could download and fill out their form and send it through either email or post.

  • Email address:         

  • Postal address: OIA, Second Floor, Abbey Wharf, 57-75 Kings Road, Reading, RG1 3AB


Harglenis Building

166-220 Holloway Road

London, UK

N7 8DB

United Kingdom

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Old Castle Street

London, UK

E1 7NT

United Kingdom

Opening Hours

Mondays to Fridays: 10am-5pm

020 7133 4171 - The Student Union Reception Desk and telephone line at Holloway Campus is open – Monday to Friday from 10am to 4.30pm (times vary during holiday periods). Outside of these hours and during busy periods please email