What types of Complaints can the OIA look at?

The OIA can review complaints about anything the University has done or failed to do. The OIA look at final decisions made by the University on a number of issues including;

  • Appeals

  • Complaints

  • Disciplinary Action

  • Discrimination

  • Fitness to Practice

  • Procedural defects 

  • Unfair practices

  • Your course 

  • A final decision of a university's disciplinary or appeal panel  


The OIA is unable to deal with the following;

  • Admissions

  • Course enquiries 

  • Academic Judgement

  • Student employment

  • Matters which are being considered or have been concluded by a court or tribunal

  • Matters which the OIA have already dealt with


You can find more information about the OIA rules here


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166-220 Holloway Road

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Opening Hours

Mondays to Fridays: 10am-5pm

020 7133 4171 - The Student Union Reception Desk and telephone line at Holloway Campus is open – Monday to Friday from 10am to 4.30pm (times vary during holiday periods). Outside of these hours and during busy periods please email studentsunion@londonmet.ac.uk