How to make a complaint
In order to submit your complaint/appeal to the OIA, you will need to exhaust all internal procedures at the University. Once this has been done you will be issued a Completion of Procedures (CoP) letter, this letter will include the final decision made by the University. Only in exceptional circumstances will the OIA look at a complaint where the internal procedures have not been completed.
If you need support making a complaint, please contact us to speak to one of our Advisors. We can guide you through the complaints process.
Additionally, you can submit a complaint through the OIA webpage (https://www.oiahe.org.uk/myoia/) or you could download and fill out their form and send it through either email or post.
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Email address: enquiries@oiahe.org.uk.
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Postal address: OIA, Second Floor, Abbey Wharf, 57-75 Kings Road, Reading, RG1 3AB